working at gordon atlantic insurance

Let's face it, a local company doesn't get consistent 5-star google reviews without doing a lot of things right... including hiring great people.  Join a dedicated team and experience for yourself how we do it.
 
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Current Openings

Personal Lines Account Manager

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  

 If that is what you’re looking for, this is your chance to be part of an amazing organization!

With an average experience of 15 years in the industry, our strengths show when our employees help customers solve risk problems professionally and promptly.   Since every customer's needs are unique, our staff seeks to find the most economical solutions for personal requirements -  efficiently, professionally, and with a focus on making insurance make sense for clients.

 As a Personal Lines Account Manager, your primary responsibility is to provide front line support for our customers.   

Responsibilities

  • Design, present and help clients implement a sound insurance plan including making recommendations for all lines of business.
  • Analyze insurance sections of contracts, leases and other documents to identify compliance issues, offer solutions and additional costs to clients.
  • Complete and review applications, renewal requests and endorsements for compliance with underwriting authority and guidelines.
  • Consistently provide superior customer service by promptly and thoroughly responding to our clients’ needs and requests.
  • Participate in professional development to enhance skills and develop core competencies.
  • Build effective relationships with clients as the first point of contact and owner of coverage or process questions and troubleshooting issues.

Qualifications

  • Bachelor’s degree preferred or equivalent combination of education and experience.
  • Minimum 2 years of experience in Personal Lines account management.
  • Property & Casualty Licensed preferred or obtain within 3 months of employment.
  • CISR OR CIC designation preferred.
  • Proficient in MS Office Suite.

Customer Relations Specialist

 

As a Customer Relations Specialist, you are the first impression customers receive about our agency and must represent our brand accordingly. As part of the administrative support team, you are critical in helping us deliver a superior client experience by managing calls and customer walk-ins effectively and professionally.

Responsibilities

  • Provide superior customer service by promptly and thoroughly responding to the clients' needs and requests and consistently adhere to established departmental expectations.
  • Evaluate processes identifying areas that can be streamlined and communicate this information to leadership.
  • Ensure the smooth operation of administrative functions such as scanning mail, delivering faxes, communicating and documenting employee absences, perform sweep and other agency procedures as they relate to payments and billing and other tasks as may be requested by management. 
  • Participate in seminars and classes to enhance skills and develop core competencies. 
  • Assist other departments as needed.

Qualifications

  • Associates degree preferred 
  • Strong professional presence and excellent communication skills
  • Problem solving capabilities 
  • Ability to work in a fast paced environment while maintaining focus 

 

Equal Opportunity Employment

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying. 

 

Interested?  Email Maureen at Maureen.Armstrong@aleragroup.com

 

Our Mission: Gordon Atlantic Insurance is a family-oriented insurance business offering a quality workplace for employees, seeking enduring customer relationships based on excellence and integrity in all our work, while maintaining deep ties to our community.  We Make Insurance Make Sense by offering our best possible combination of advice, cost, and service to meet customers' needs.

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