working at gordon atlantic insurance

Let's face it, a local company doesn't get consistent 5-star google reviews without doing a lot of things right... including hiring great people.  Join a dedicated team and experience for yourself how we do it.
 
 

Current Openings

Personal Lines Service Specialist

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  

 If that is what you’re looking for, this is your chance to be part of an amazing organization!

With an average experience of 15 years in the industry, our strengths show when our employees help customers solve risk problems professionally and promptly.   Since every customer's needs are unique, our staff seeks to find the most economical solutions for personal requirements -  efficiently, professionally, and with a focus on making insurance make sense for clients.

 As a Personal Lines Service Specialist, your primary responsibility is to provide superior customer service.   

Responsibilities

  • You are a primary service contact for billing/payment questions.
  • You participate in seminars and classes to enhance skills and develop core competencies.
  • You assist the account managers by rating, quoting, reviewing and binding Personal Lines risks, complying with underwriting authority and agency workflows/service standards.
  • You support the proactive renewal efforts of the team by quoting client accounts prior to the renewal.

  • You consistently provide superior customer service by promptly and thoroughly responding to the clients’ needs and requests and consistently adhere to established departmental renewal timelines and expectations

  • You are proficient using all the IT programs and resources pertinent to your position and you leverage technology, tools, resources and information to maximize your efficiency and that of other team members.

Qualifications

  • Bachelor’s degree preferred or equivalent combination of education and experience.
  • Strong desire to learn
  • Possesses good listening skills, attention to detail and ability to handle multiple projects and deadlines
  • Possesses good communication and organizational skills
  • Possesses a sense of urgency
  • Problem solver

*No insurance experience necessary*

 

Personal Lines Account Manager

 

 As a Personal Lines Account Manager, your primary responsibility is to provide front line support for our customers.   

Responsibilities

  • Design, present and help clients implement a sound insurance plan including making recommendations for all lines of business.
  • Analyze insurance sections of contracts, leases and other documents to identify compliance issues, offer solutions and additional costs to clients.
  • Complete and review applications, renewal requests and endorsements for compliance with underwriting authority and guidelines.
  • Consistently provide superior customer service by promptly and thoroughly responding to our clients’ needs and requests.
  • Participate in professional development to enhance skills and develop core competencies.
  • Build effective relationships with clients as the first point of contact and owner of coverage or process questions and troubleshooting issues.

Qualifications

  • Bachelor’s degree preferred or equivalent combination of education and experience.
  • Minimum 2 years of experience in Personal Lines account management preferred.
  • Property & Casualty Licensed preferred or obtain within 3 months of employment.
  • CISR OR CIC designation preferred.
  • Proficient in MS Office Suite.

 

Personal Lines Growth Leader

As the Personal Lines Growth Leader, it is your primary responsibility to proactively identify and overcome obstacles hindering the region’s progress towards achieving growth and profitability targets. Additionally, you play a crucial role in ensuring that our personal lines team members throughout the New England offices deliver exceptional service to both internal and external clients.

Your role extends beyond management; you are a mentor and coach, inspiring your team to reach their full potential. Embodying the essence of the Alera Group brand, you lead by example and set a high standard for excellence.

Furthermore, you are constantly on the lookout for new opportunities that align with Alera Group’s vision, actively pursuing avenues that drive the company towards sustainable and profitable growth.

In summary, as the Personal Lines Growth Leader, you play a vital part in steering the team towards success, both in achieving organizational goals and fostering a culture of excellence and service.

Responsibilities

  • You lead personal lines revenue growth by example and actively work to attract and develop other internal leaders.
  • You develop an efficient and effective personal lines operation in the region that guarantees delivery of services, high client retention, and a flow of new business into each location.
  • You develop relationships with Alera Group offices in New England and the Northeast region to maximize cross-sell opportunities as well as help to establish and implement best practices.
  • You are proficient using all the IT programs and resources pertinent to your position and you leverage technology, tools, resources and information to maximize your efficiency and that of other team members.
  • You participate in personal lines meetings in the Alera Group community to understand and incorporate best practice examples from across the country.
  • You evaluate carrier books to ensure we are maximizing revenue potential, making changes where appropriate and actively work to develop carrier relationships.
  • You ensure plans to achieve company objectives are implemented and followed through to make sure stated goals are reached.

Qualifications

  • BA/BS Required
  • Insurance Producer License
  • Possess excellent communication and interpersonal skills
  • Highly organized
  • Financial and Risk Assessment Skills
  • Ability to create and cultivate relationships with clients, service/support team, community and company partners
  • Thought leadership

 

Equal Opportunity Employment

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying. 

 

Interested?  Email Maureen at Maureen.Armstrong@aleragroup.com

 

Our Mission: Gordon Atlantic Insurance is a family-oriented insurance business offering a quality workplace for employees, seeking enduring customer relationships based on excellence and integrity in all our work, while maintaining deep ties to our community.  We Make Insurance Make Sense by offering our best possible combination of advice, cost, and service to meet customers' needs.

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Gordon Atlantic Insurance has proudly served the South Shore for over 70 years. We help make insurance make sense
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  • 306 Washington Street (Rt 53) Norwell, MA 02061
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