Commercial Insurance Blog

The timing, purpose, and reply to an Insurance Inspection


When you insure a building with a new insurance company, the company will send an inspector to survey the property. This inspection is done by company safety engineers, or hired contractors, and happens soon after the insurance takes effect. The purpose is to identify "hazards,” or conditions which increase the chance of a loss, insured or not.  

An inspection can prove quite valuable as your insurance company is your risk partner for the property, writing the checks when things go wrong. And all losses are distracting to the core business operations (and income stream) of the property.  

Timing of the inspection:

Most insurance inspections occur within 30 days of the new policy, and many inspections need to view the interior of the property as well. The company will usually contact you and arrange for the inspection, but can also appear unannounced.

Bear in mind that inspectors are paid to perform inspections, not to try to get an appointment with you. Failure to agree on a date or delaying an inspection more than once will set into motion non-compliance complications that will make insuring the property more expensive and difficult for the future. Our advice: just get it over with.

The inspection typically takes anywhere from 30 minutes to a couple hours, depending on the size and nature of the property. Commercial properties take longer than habitational. The owner or an authorized person with full access is often needed to be on-site for the inspection.   

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Additional purposes of an inspection:

Rebuild Cost

The first objective is to make sure the building is insured properly: that the policy's coverage reflects the cost to rebuild in the event of a total loss. When we first prepare a property for shopping the insurance we often use replacement value software to determine the rebuild value.The software is good, but every property is unique and public records are often limited. The most accurate way to validate the cost to rebuild for you is via an on-site inspection.

Identify hazards

Hazards are conditions which may lead to a loss - insured or not. Conditions we routinely see show up on an inspection report are safety concerns in habitational (apartment) buildings like a deck with no handrails or lifted linoleum on a kitchen floor. In a building with retail or service exposures, we often see a ding for potholes (trip and fall hazards) in the parking lot, or other areas susceptible to loss, most commonly tied to water.

What will be inspected?

Expect that the inspector will ask to see each room including the basement and all mechanicals: HVAC systems, sprinkler and other plumbing, roof, and so forth. They will take pictures from both inside and out to help tell the story to an underwriter. Underwriters are sponges for risk-based information, and the inspection fills in what the submitting agent or broker has not disclosed.

The inspector will usually measure the property to validate dimension information. If dogs are permitted in a habitational property (rented house or apartments), they will ask about written rules for tenants. Dogs account for about 30% of personal liability claim payments, so this is one example where clear and enforced tenant rules matter.

He or she will inspect the roof condition, as well gutters and downspouts for flow and connections. Trees or bushes over the roof will degrade the roof before its time, and roofs are important as they keep buildings dry.  

Here’s a tip before the inspector arrives:  debris in the yard or in common areas is a sure sign of lax property management. The little things matter, so keep the property as clean and tidy as possible.

Avoiding surprises

If you are buying a new property, disclose everything to your insurance agent or broker up front, particularly if you are planning any construction beyond cosmetic improvement. The pricing of the risk is very different for a functioning and rented habitational or commercial building versus a vacant building or an active construction site. Underwriters don’t like surprises, and have the right – within a limited time frame – to get off a policy if conditions are not what were presented for initial pricing. Both situations can be addressed by our agency but it is always best to disclose these plans when setting up the policy. The insurance company’s contractual right to cancel a policy for misrepresentation gives them all the leverage.


An insurance inspection can also prove beneficial when discounts or credits are identified by the inspector that the customer was not aware of. For example, some properties with central fire and burglar alarms do not realize their system also has a low temperature sensor.

The other benefit of course is that a risk professional has examined the property and identified areas most likely to lead to a loss. As the party with the financial interest in preventing losses, carriers will ask for some changes, and demand others, depending on the perceived risk severity.


What happens after the inspection?

When the inspection is complete, a written report goes to the insurance company. The company then reviews and confirms the coverage amount and outlines concerns (called recommendations). As mentioned above, some recommendations are just that, while many are hard and fast requirements. For example, if a sprinkler system has not been tested within its required cycle, or if a roof leaks, a requirement for keeping coverage in force or the possibility of renewal terms being offered will mandate the sprinkler system be tested and the roof be repaired.  The company may also ask for receipts for work done or pictures of completed requirements. When the inspection report is done, the company will forward the report to you or through the agent or broker. As agent/brokers, we are adept at communications between the underwriter and property owners. The most important part is opening up a dialogue with the insurance company. We are experienced with these and will assist with crafting an agreeable action plan that can keep costs down.

Having your property inspected keeps the cost of your insurance down in several ways. It begins with reinsurance, the insurance that insurance companies buy to protect them from large catastrophic losses.  Companies that conduct the most rigorous inspections get deeper discounts on reinsurance, a cost passed along to the customers. Companies that identify and prevent losses will have lower costs before using their reinsurance and continue to offer the better prices.

If you are thinking about buying a property and need a great risk partner to help you navigate the inspection, contact the experts at Gordon Atlantic Insurance. You can reach our office at        


(781) 659-2262. Ask a question or request additional information by clicking below!



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